Cancellation & refund policy

You can cancel an order yourself, free of charge, for as long as it has not been packed. Open the order under My orders and choose Cancel.

Once we have started packing, the Cancel option disappears — at that point message us through Help & support and we will sort it out with you directly.

Cancelling an order you have already paid for marks it as a refund owed, and automatically raises a refund request with our support team. You can follow that request, and see when it is settled, on the Help & support page.

We return the money the same way you paid it. Refunds are arranged by a person rather than issued automatically by the website, so they are not instant.

Still to be filled in: the number of working days a refund normally takes to reach the customer's account, and whether any charge is ever deducted.

Cash, UPI and card orders are paid when the order reaches you or when you collect it, so cancelling one costs you nothing and there is nothing to refund.

If something arrives damaged, is not what you ordered, or does not match its description, tell us through Help & support and include a photo if you can. Jewellery is described with its plating, weight and guarantee on the product page; 1-gram gold is gold-plated imitation jewellery and is sold as such.

Still to be filled in: the return window for damaged or incorrect items, whether exchange or refund is offered, and who pays return delivery.

Raise anything about an order through Help & support, which gives you a reference you can follow.