Privacy policy
What GlamLook collects about you, and why.
What we collect
When you create an account we store your name and the email address you sign up with. When you place an order we also store the delivery address and the phone number you give at checkout, along with what you ordered.
We ask for a phone number at checkout rather than reusing your account details because same-day delivery needs a number that is reachable right now.
Why we keep it
To pack and deliver your order, to let you see your past orders, to answer you when you contact support, and to show you your wishlist and reviews. That is all.
Payments
If you pay online, the payment happens on our payment provider's systems. Card and UPI details are never sent to us and we never store them. We keep only the provider's reference for your payment, so we can match it to your order and settle a refund.
Who else sees it
Our own staff, to fulfil your order — the delivery person sees only the orders they are carrying, not the whole order book. Our payment provider, for payments. Nobody else: we do not sell your details, and we do not share them for advertising.
Messages about your order
We may message you about an order you placed — confirmation, dispatch, delivery — on the number you gave at checkout. These are about your order, not marketing.
Your choices
You can see and correct your details from your account, and ask us to delete your account through Help & support. Some order records are kept even after that, because a shop has to keep a record of what it sold.
Still to be filled in: how long order records are kept, and the email address for privacy requests.
Cookies and local storage
This site keeps your sign-in and your shopping bag in your browser's own storage so they survive a page reload. There is no advertising or third-party tracking on this site.